At Elevate Steps, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy outlined below.

Return Eligibility

• Return requests must be initiated within 7 days from the date of product delivery.

• The product must be unused, unworn, and returned with its original tags, packaging, and invoice.

• Returns are accepted only under the following circumstances:

• Damaged product received

• Manufacturing defect

• Incorrect product delivered

• Incorrect size received

• Missing item in the package

How to Request a Return

To initiate a return, please provide the following information:

• Order Number

• Reason for the return

• Three clear images of the product (Top, Side, and Bottom)

Our support team will review your request and provide further instructions if your return is approved.

Return Conditions

• Products that have been used, worn, washed, or altered are not eligible for return.

• Returns will not be accepted if the original tags, packaging, or invoice are missing or damaged.

• Any free gifts or promotional items received with the order must also be returned.

• We currently do not offer product exchanges. If you require a different size or product, please place a new order.

Order Cancellation

• Orders may be cancelled only before they are dispatched.

• Once an order has been shipped, cancellation requests cannot be accepted.

Refund Policy

• All returned products are subject to a quality inspection upon receipt.

• Once the return is approved, the refund will be processed within 7–10 business days.

• Refunds will be issued through the original payment method used at the time of purchase.

Need Assistance?

If you have any questions regarding returns or refunds, please contact our Customer Support team:

 Phone: 8882840560 

Email: elevatesteps.support@gmail.com