Please read these Terms & Conditions (“Terms”) carefully before using this website. By accessing, browsing, registering on, or placing an order through www.Elevatesteps.com (the “Website”), you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and any other notices, disclaimers, or operating rules posted on the Website from time to time. If you do not agree with any part of these Terms, you must not use the Website.

In these Terms, “Elevate Steps”, “we”, “us”, and “our” refer to Elevate Steps and its affiliates, group companies, and authorised representatives. “User”, “you”, and “your” refer to any person who accesses or uses the Website or its Services. “Service Providers” refers to independent third parties who provide services, logistics, payment processing, or products in connection with the Website. Your continued use of the Website, in any manner, constitutes acceptance of these Terms as they may be amended from time to time.

1. Introduction

Elevate Steps operates an internet-based e-commerce portal that enables customers to browse and purchase footwear, apparel, and lifestyle accessories from a curated selection of brands. Your use of the Website is conditioned on your complete acceptance of these Terms and all notices displayed on the Website. Elevate Steps reserves the right, in its sole discretion, to decline or cancel the registration of any user without being required to assign a reason.

Elevate Steps may revise these Terms at any time by updating this page. Such revisions are binding on you, and it is your responsibility to check this page periodically. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

2. User Account, Security and Password

Upon completing registration, you will be issued an account and, where applicable, a password. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account, whether or not authorised by you. You agree to: (a) immediately notify Elevate Steps of any unauthorised use of your account, password, or any other breach of security; and (b) ensure that you log out of your account at the end of each session, particularly when using a shared or public device.

Elevate Steps shall not be liable for any loss or damage arising from your failure to comply with the security obligations described above. We reserve the right to suspend or terminate any account that we reasonably believe has been compromised or used in violation of these Terms.

3. Services Offered

The Website provides a range of internet-based services (collectively, the “Services”), including the ability to browse, select, and purchase genuine merchandise such as footwear, apparel, and accessories from various brands (collectively, the “Products”). Upon successful placement and confirmation of an order, the relevant Products will be shipped to the address provided by you, and payment for such Products and any applicable delivery charges becomes due in accordance with the payment terms displayed at checkout.

Elevate Steps may, from time to time, introduce new features, promotional campaigns, loyalty programmes, or discontinue existing Services, at its sole discretion and without prior notice, subject to applicable law.

3A. Eligibility to Use the Website

To register an account or place an order on the Website, you must be at least 18 years of age and possess the legal capacity to enter into a binding contract under the Indian Contract Act, 1872. If you are under the age of 18, you may use the Website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf. Elevate Steps reserves the right to request proof of age or identity at any time and to refuse or cancel any registration or order where such proof is not satisfactorily provided.

3B. Orders, Payment, and Order Confirmation

All orders placed through the Website are subject to acceptance and availability. Upon placing an order, you will receive an acknowledgement email confirming receipt of your order; however, this acknowledgement does not constitute acceptance of your order or a binding contract of sale. A contract is formed only when we dispatch the ordered Product and send you a shipping confirmation. Elevate Steps reserves the right, at its sole discretion, to refuse or cancel any order for reasons including but not limited to: unavailability of stock, inaccuracies in Product or pricing information, suspected fraudulent activity, or errors in your order or shipping details.

Payment for Products and Services may be made through the payment methods displayed at checkout, which may include debit cards, credit cards, net banking, unified payments interface (UPI), digital wallets, and cash-on-delivery where offered. All payments are processed through secure, PCI-DSS compliant third-party payment gateways, and Elevate Steps does not store your complete card or banking credentials on its own servers. You represent and warrant that any payment information you provide is accurate, current, and that you are authorised to use the relevant payment method. In the event of a failed, delayed, or disputed transaction, any refund due will be processed to the original payment method within a reasonable period, subject to the policies of the relevant payment processor or bank.

3C. Returns, Exchange, and Refund Policy

Subject to the specific return window and conditions displayed on the relevant Product page, you may request a return or exchange of an eligible Product within the stipulated period from the date of delivery, provided the Product is unused, unworn, and returned in its original packaging with all tags and accessories intact. Certain categories of Products, including but not limited to innerwear, socks, and customised or personalised items, may be marked as non-returnable for hygiene or manufacturing reasons, and such exclusions will be clearly indicated on the relevant Product listing.

Where a return is approved, Elevate Steps will arrange for reverse pickup where available, or request that you ship the Product back using a trackable courier service. Refunds will be processed to your original payment method, or as store credit where applicable, within a reasonable number of business days following receipt and quality inspection of the returned Product. Elevate Steps reserves the right to reject a return that does not meet the conditions described above, in which case the Product will be shipped back to you.

3D. Cookies and Tracking Technologies

The Website uses cookies, web beacons, and similar tracking technologies to enhance user experience, remember your preferences, analyse traffic patterns, and deliver relevant content and advertisements. You may configure your browser to refuse cookies or alert you when cookies are being used; however, disabling cookies may affect the functionality of certain features of the Website. Further details regarding our use of cookies are set out in our Privacy Policy and Cookie Notice.

4. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal information. By using the Website, you expressly consent to the collection and processing of your information as described in the Privacy Policy, and you confirm that you have read and accepted its terms in full.

5. Limited User Licence

You agree that you shall not reverse engineer, modify, copy, transmit, distribute, display, publicly perform, publish, license, create derivative works from, transfer, or sell any part of the content, software, or information obtained from the Website. Limited reproduction of Website content is permitted only where Elevate Steps is clearly credited as the source and only with our prior written consent. Wholesale or unlimited reproduction, copying, or unauthorised alteration of Website content, whether for commercial or non-commercial purposes, is strictly prohibited.

6. User Rules and Conduct

When using the Website or any Service, you agree that you will not:

•        Defame, abuse, stalk, harass, threaten, or otherwise violate the legal rights of any other person;

•        Publish, post, distribute, upload, or disseminate any material that is unlawful, obscene, defamatory, profane, infringing, or otherwise objectionable;

•        Upload any file containing software or material protected by intellectual property laws unless you own the relevant rights or have obtained all necessary consents;

•        Upload or distribute files containing viruses, corrupted data, or any other harmful code capable of damaging the operation of the Website or any other person's device;

•        Conduct or forward unauthorised contests, surveys, chain letters, pyramid schemes, or similar solicitations;

•        Download any content posted by another user where you know, or reasonably ought to know, that such content cannot lawfully be distributed in that manner;

•        Remove, obscure, or falsify any copyright notice, attribution, or other proprietary marking contained in any material available through the Website;

•        Violate any applicable code of conduct or guideline associated with a specific Service;

•        Violate any applicable law or regulation in force in India or in the jurisdiction from which you are accessing the Website; or

•        Violate any other term or condition contained in these Terms or any related policy of Elevate Steps.

7. User Warranty and Representation

You represent and warrant that you are either the owner of any content you submit through the Website or are duly authorised to use and submit such content, and that such content does not infringe the intellectual property rights, privacy rights, or any other rights of any third party. You further represent that, to your knowledge, no claim, action, investigation, or proceeding is pending or threatened in relation to any material or trademark used by you in connection with the Services.

8. Product Accuracy and Order Alterations

While Elevate Steps endeavours to accurately depict all Products on the Website, we do not guarantee that the appearance, colour, fit, or finish of a delivered Product will match your expectations in every respect, owing to factors such as screen display variance, differences in brand-specific sizing charts, and product availability.

Where an alteration to your order (for example, size, colour, or brand substitution) becomes necessary due to stock limitations, we will notify you by email at the address provided at checkout and seek your approval. If you do not agree to the proposed alteration, you may reject it by replying to that email within ten (10) days of receipt. Should you reject an initial alteration, Elevate Steps may propose an alternative once, if available. If you reject the second proposal, or do not respond within the stipulated period after two proposals, the order will be treated as cancelled and you will receive a full refund through your original payment method.

9. Intellectual Property Rights

Except where expressly stated otherwise, or where content is expressly identified as belonging to a third party, Elevate Steps owns all Intellectual Property Rights in and to the Website, including without limitation all rights, title, and interest in patents, copyrights, trademarks, trade names, service marks, designs, utility models, know-how, trade secrets, source code, databases, graphics, icons, and hyperlinks appearing on the Website. You agree not to use, reproduce, or distribute any such content without our prior written authorisation.

You retain ownership of any content, data, text, images, or other material you upload, store, or transmit while using the Services (“User Content”) and remain solely responsible for it. However, where a Service (such as product customisation) involves posting User Content that is publicly visible and capable of use or reproduction by other users, you grant Elevate Steps and other users a non-exclusive licence to use such User Content solely in connection with that Service.

10. Links to Third-Party Sites

The Website may contain links to third-party websites (“Linked Sites”) that are not owned, controlled, or operated by Elevate Steps. We are not responsible for the content, accuracy, or practices of any Linked Site, including any updates or changes made to it, and we do not endorse any Linked Site merely by including a link to it. You access any Linked Site entirely at your own risk, and we recommend that you independently verify any information before relying on it.

11. Disclaimer of Warranties; Limitation of Liability

While Elevate Steps takes reasonable steps to ensure the accuracy of information published on the Website, we make no warranty or representation regarding the completeness, quality, or accuracy of any Product, Service, or information. To the maximum extent permitted by applicable law, Elevate Steps shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from: (a) your use of, or inability to use, the Services; (b) any unauthorised access to or alteration of your data or transmissions; or (c) any other matter relating to the Services, including loss of data, profits, or use, whether arising in contract, tort, strict liability, or otherwise.

Elevate Steps shall not be liable for any delay, interruption, or unavailability of the Website resulting from scheduled maintenance, technical failure, or any circumstance beyond our reasonable control. Any material or data downloaded or otherwise obtained through the Website is accessed at your own discretion and risk, and you alone are responsible for any resulting damage to your device or loss of data.

12. Indemnification

You agree to defend, indemnify, and hold harmless Elevate Steps, its officers, directors, employees, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of any warranty, representation, or obligation under these Terms; or (b) your violation of any applicable law or the rights of any third party.

13. Pricing

All prices displayed on the Website are quoted in Indian Rupees (INR) and are deemed incorporated into these Terms by reference. Elevate Steps reserves the right to change Product pricing, availability, and Service offerings at its sole discretion, at any time, without prior notice, provided that such changes will not affect orders already confirmed.

14. Shipping

Title to, and risk of loss for, any Product ordered through the Website passes to you upon handover of the Product to the designated shipping carrier. Estimated delivery timelines are provided for guidance only and are not guaranteed; delays may occur due to logistical, weather-related, or other factors beyond our control.

15. Termination

•        Elevate Steps may suspend or terminate your access to the Website or any Service, without prior notice, if we reasonably believe you have violated these Terms.

•        These Terms shall remain in effect indefinitely unless and until terminated by Elevate Steps.

•        Upon termination, Elevate Steps may delete any content or material associated with your account, and shall not be liable to you or any third party for such deletion.

•        You remain liable for payment of any Product or Service ordered prior to termination, and any accrued obligations under an applicable licence shall survive termination.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts at Delhi, India.

17. Headings

The headings used in these Terms are included for convenience and reference only and shall not affect the interpretation, meaning, or scope of any provision of these Terms.

18. Interpretation of Genders and Number

Unless the context otherwise requires, words in the singular include the plural and vice versa, and words denoting any gender include all genders. The words “include”, “includes”, and “including” shall be deemed followed by the phrase “without limitation”. Terms such as “hereof”, “herein”, and “hereunder” refer to these Terms as a whole, unless the context indicates otherwise.

18A. Force Majeure

Elevate Steps shall not be held liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay arises from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, fire, flood, pandemic, epidemic, strikes, labour disputes, riots, war, terrorism, governmental action, courier or logistics disruption, or failure of telecommunications or internet infrastructure. During the continuance of such an event, the affected obligations shall be suspended, and Elevate Steps will make reasonable efforts to notify affected users and resume performance as soon as reasonably practicable.

18B. Assignment

You may not assign, transfer, or sub-license your rights or obligations under these Terms to any third party without the prior written consent of Elevate Steps. Elevate Steps may assign, transfer, or delegate its rights and obligations under these Terms, in whole or in part, to any affiliate, successor entity, or third party in connection with a merger, acquisition, corporate reorganisation, or sale of assets, without requiring your consent, provided that such assignment does not materially diminish your rights under these Terms.

18C. Entire Agreement and Waiver

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Elevate Steps with respect to your use of the Website, and supersede all prior or contemporaneous understandings, whether written or oral, relating to the same subject matter. No failure or delay by Elevate Steps in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy, nor shall any single or partial exercise preclude any further exercise of the same or any other right.

19. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity or unenforceability shall be limited to that specific provision, and all remaining provisions shall continue in full force and effect.

20. Reporting Abuse

Users are solely responsible for any content or material they upload to the Website. Elevate Steps does not pre-screen user-submitted content and does not endorse, verify, or vouch for its accuracy. Users may be held legally responsible for content that is defamatory or infringes the intellectual property rights of others. If you become aware of any violation of these Terms, please report it to us using the contact details below.

21. Contact Us

For any questions, concerns, or complaints regarding these Terms or the Website, please write to us at elevatesteps.support@gmail.com  We aim to acknowledge all queries within a reasonable timeframe.