Shipping Policy

At Elevate Steps, we are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy before placing an order.

Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • Once your order is dispatched, you will receive a confirmation via SMS and/or Email with your tracking details.

Shipping & Delivery

  • Estimated delivery time is 3–7 business days, depending on your location.

  • Delivery timelines may vary for remote areas, festivals, public holidays, or due to unforeseen circumstances.

  • We work with trusted courier partners to ensure safe and timely delivery of your order.

Shipping Charges

  • Shipping charges (if applicable) will be displayed during checkout before payment.

  • Any ongoing Free Shipping offers will be automatically applied where eligible.

Order Tracking

  • After dispatch, you will receive an AWB/Tracking Number through SMS or Email.

  • You can use this tracking number to monitor the status of your shipment.

Delivery Information

  • Please ensure that your shipping address, contact number, and PIN code are correct while placing the order.

  • Elevate Steps will not be responsible for delays or failed deliveries due to incorrect or incomplete address details provided by the customer.

Delayed or Failed Delivery

  • Delivery may be delayed due to weather conditions, natural disasters, strikes, courier issues, or other events beyond our control.

  • In such cases, we will make every effort to ensure your order reaches you as soon as possible.

Damaged Package

  • If you receive a package that appears to be damaged or tampered with, please contact us within 24 hours of delivery.

  • Kindly share your Order Number along with clear photos of the package and product to help us investigate the issue.

Need Help?

For any shipping-related queries, feel free to contact our Customer Support Team:

Phone: 8882840560

 Email:elevatesteps.support@gmail.com